Cancel Order & Refund
Thank you for shopping at HUOKST.
If you are not completely satisfied with your purchase, it is easy to get a refund. Simply follow the instructions and submit a return request on your order page, and we will try our best to meet your request. If anything is unclear, please contact us for return instructions and a return address.
1.Order Cancellation
- Your order (except customized products) will be fully refunded if it is canceled within 3days of purchase. Click here to go to self-serve refund or contact us via:Services@huokst.com
- All Purchase (except customized products) can be refunded within 7 days of purchase. Buyers need to pay a 15% return fee due to the special nature of solid wood furniture storage and shipping.
Pls contact us to cancel the order:
Services@huokst.com
HUOKST@outlook.com
- We will not be able to cancel your order for 7 days after placed.(The product is likely to be waiting for export customs clearance at the dock.)
2.Change delivery address
-Your order can be changed to your delivery address within 7 days of placing the order, after which we will not be able to change your address due to the complex nature of international shipping. Please be sure to check your order address when placing an order to avoid non-delivery or inability to change the address.
Pls contact us to change your delivery address:
Services@huokst.com
HUOKST@outlook.com
3.Return Policy
- All Purchases (except customized products) can be returned within 30 days of the delivery date.
- Items must be unused, undamaged, and in their original packaging, and all items in the package must be intact.
- The Buyer is responsible for the return shipping cost.
- 15% return fee.
Pls contact us for return instructions and a return address:
Services@huokst.com
HUOKST@outlook.com
4.Purchase Not Eligible for Return
- Customized products item(s) is not eligible for return.
5.If there are any problems with the goods you receive, such as: transportation damage, wrong goods sent, please contact us for customer service support:
Services@huokst.com
HUOKST@outlook.com